Cisco Unified Communications Contact Center Express Implementation - UCCX

Cisco Unified Communications Contact Center Express Implementation - UCCX - 500-051 Exam Questions

QUESTION NO: 1
In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

A. Create Generated Prompt B. Create Conditional Prompt C. Create Language Prompt D. Create Container Prompt

Correct Answer: A

QUESTION NO: 2
Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

A. Create URL Document B. Send Http Response C. Cache Document D. Write Document

Correct Answer: B,C

QUESTION NO: 3
A preview outbound dialer uses which source and destination resources?

A. a CTI port to the customer B. the personal line of the agent to the customer C. a CTI port to the agent, then redirected to the customer D. the ACD line of the agent to the customer

Correct Answer: D

QUESTION NO: 4
Which tool allows partners to perform these actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration
b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)

A. Cisco Unified CCX Sizing Tool B. Cisco Unified Communications Sizing Tool C. Cisco Unified Expert Advisor Tool D. Cisco Solution Expert Tool

Correct Answer: B

QUESTION NO: 5
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

A. Longest available B. Least skilled C. Most skilled D. Most handled contacts

Correct Answer: A,C