Avaya Midsize Solution Design - 37820X Exam Questions [2026]

QUESTION NO: 1
Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?

A. They can shift to cloud storage for data and Information. B. They will gain greater flexibility. C. They Improve and extend the mobile infrastructure. D. They decrease solution complexity by reducing features.

Correct Answer: B

QUESTION NO: 2
You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?

A. Digital trunking needs VCM channels and analog trunks do not- B. Digital trunking requires an SBCE for security. C. The cost for nine analog trunk ports versus a single digital trunk port. D. Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.

Correct Answer: D

QUESTION NO: 3
Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A. IP Office tracks that information and It can be reviewed using the built-in reports. B. IP Office tracks that information and It Is provided In a CSV format. C. IP Office does not track that information but it is available with a call center application. D. IP Office does not track that Information but It is available using a third-party call accounting application.

Correct Answer: A

QUESTION NO: 4
You have just completed a series of discovery conversations with a customer.
To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?

A. An architectural diagram for each person B. A single architectural diagram C. A design diagram for each person D. A single design diagram

Correct Answer: A

QUESTION NO: 5
Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5 B. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7 C. To IP Office and anchored In IP Office: A-6 D. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

Correct Answer: B

QUESTION NO: 6
In Powered by Offer, when Is Fallback Twinning to an external device provided?

A. When the IP Office phone loses contact with the IP Office In the cloud data center B. When simultaneous mode for the IP Office user is not available C. After the mobile device rings an administer-able number of rings. D. When the mobile device loses contact with the IP Office In the cloud data center

Correct Answer: C

QUESTION NO: 7
Which license is only available In a CapEx model?

A. Digital user B. ASBCE C. AWFOS D. Analog user

Correct Answer: D