Avaya Aura® Contact Center Maintenance and Troubleshooting

QUESTION NO: 1
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?

A. SIP Computer Telephony Integration (CTI) B. SIP Redirect Server C. SIP Proxy Server D. SIP Gateway Manager

Correct Answer: C

QUESTION NO: 2
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?

A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent. B. The CCMS anchors the call on an Avaya AuraMedia server conference port. C. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established. D. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.

Correct Answer: C

QUESTION NO: 3
Avaya recommends that audio played by the Avaya Aura Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)

A. WAV PCM files B. Single channel C. Multiple channels D. 16-bit

Correct Answer: B,D

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 4
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

A. The call is removedfrom the Real-Time Display Report and the call is disconnected. B. The call is removedfrom the utility but will remain on the Real-Time Display Report. C. The call is disconnectedand you must refresh the real-time Display Report. D. The call is remove from the utility and from the real -time Display report.

Correct Answer: C

QUESTION NO: 5
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?

A. Alarm Viewer in the AAMS server utility B. Event logs located in D:\Avaya\Logs\MAS on the AAMS C. Alarms page in the system status section of the AAMS Element Manager D. Windows Application Event Log on the AAMS

Correct Answer: C

QUESTION NO: 6
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

A. All SIP signaling and RTP streams will go to the Active server. B. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state. C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred. D. All SIP signalingand RTP streams will go to the active and standby server.

Correct Answer: A,B,D

QUESTION NO: 7
Refer to the Exhibit.

Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?

A. SIP B. AML C. H.323 D. TLS

Correct Answer: D

Avaya Aura® Contact Center Maintenance and Troubleshooting - 3313 Exam Questions