Avaya Aura® Contact Center Administration - 3312 Exam Questions [2026]

QUESTION NO: 1
After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

A. WAIT 4 B. WAIT 8 C. WAIT 1 D. WAIT 2

Correct Answer: D

QUESTION NO: 2
Given the following namespace:
mycustomer.com
|en_us
|ad_hoc_messages
|music_on_hold
|out_of_hours
To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

A. ad_hoc_messages B. en_us C. music_on_hold D. out_of_hours

Correct Answer: B

QUESTION NO: 3
A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.
How would the customer assign the agents to the skillset?

A. Use the skillset window from the skillset view to assign multiple agents. B. Select all five agents from the Agents Details window, then drag and drop them to the new skillset. C. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset. D. Assign the new skillset to those agent's partition.

Correct Answer: D

QUESTION NO: 4
Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.
Which three variables types support this class type? (Choose three.)

A. Day B. Agent Identification (Agent_ID) C. Integer D. Music E. Skillset

Correct Answer: A,C,E

QUESTION NO: 5
A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS).
Through which Launchpad item can this be accomplished?

A. Call Recording and Quality Monitoring B. Configuration C. Access and Partition Management D. Prompt Management

Correct Answer: C

QUESTION NO: 6
A customer with Avaya Aura Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue.
If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent.
Which section of script would accomplish this scenario?

A. ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN 0 TO loop_counter_cv
END WHERE
ASSIGN loop_counter_cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop B. ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv
END WHERE
WAIT 30
EXECUTE wait_loop C. ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT:
END WHERE
ASSIGN loop_counter_cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop D. SECTION wait_loop
ASSIGN 1 TO loop_counter_cv
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv
END WHERE
WAIT 30
EXECUTE wait_loop

Correct Answer: D

QUESTION NO: 7
The administrator has created a primary flow application that will point to a secondary flow application.
From the block palette, which block is used to point one script to another?

A. Anchor Block B. Reference Block C. Logic Block D. Anonymous Block

Correct Answer: D