Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance

QUESTION NO: 1
Which statement describes how to backup the Audio and Screen recording for the Quality
Monitoring (QM) system?

A. Backup the contents directory on the QM Server. B. Backup the /eCorder directory on the Avaya Contact Recorder (ACR). C. Archive the contents of the /call directory on the Avaya Contact Recorder (ACR). D. Backup the SQL database on the QM Server.

Correct Answer: C

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QUESTION NO: 2
To check the CPU utilization of the Avaya Contact Recorder (ACR) server, which two items could you use? (Choose two.)

A. the Linux top command B. the Linux var logs C. the CPU utilization page in the ACR web client D. the Windows 2008 Resource Monitor

Correct Answer: B,D

QUESTION NO: 3
Which two statements about the Server Readiness Validation tool are true? (Choose two.)

A. It validates database drives. B. It validates media drives. C. It creates a report to show any trouble spots. D. It validates operating system settings.

Correct Answer: A,B

QUESTION NO: 4
Which procedure should be completed before upgrading an Avaya Contact Recorder
(ACR) to R12?

A. Backup the ACR postgres database. B. Start the ACR Service. C. Backup the ACR MS SQL database. D. Apply any existing software hotfixes.

Correct Answer: A

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QUESTION NO: 5
A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura
Contact Center, in a SIP based Contact Center.
Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A. Meridian Link Services on the Avaya Aura Contact Center B. Application Enablement Services C. CTI Link as configured on the Communication Manager D. eQuality Balance CTI Events Input E. Communication Control Toolkit

Correct Answer: B

QUESTION NO: 6
You have the following servers.
1. Avaya Contact Recorder Master
2. Avaya Contact Recorder Standby
3. Avaya Contact Recorder Slave
4. Centralize Search and Reply server
What is the correct order for upgrading the Avaya Contact Recorder (ACR) servers?

A. 3, 1, 2, 4 B. 2, 1, 3, 4 C. 1, 3, 2, 4 D. 4, 1, 3, 2

Correct Answer: C

QUESTION NO: 7
Which two statements describe the prerequisites for installing the Avaya WFO/Framework server? (Choose two.)

A. It is required to be installed in a workgroup without being part of customer's domain. B. It is required to be installed with an IMSA account. C. It is required to be installed with local administrator account. D. It is required to be installed on the customer's domain.

Correct Answer: B,D

Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance - 3308 Exam Questions