Avaya Contact Center Control Manager Implementation and Maintenance

QUESTION NO: 1
A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?

A. Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload. B. Copy thelicense file to C:\ and reboot the ACCCM server. C. Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server. D. Copy the license file to the ACCCM license server directory end restart the ACCCM server.

Correct Answer: D

QUESTION NO: 2
Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A. 4022 or 4023 B. 65534 or 65535 C. 5060 or 5061 D. 5022 or 5023

Correct Answer: D

QUESTION NO: 3
You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A. Organization Hierarchy sites B. ACCCM Dial plans C. Products D. OrganizationHierarchy teams E. Administrators

Correct Answer: A,B,E

QUESTION NO: 4
In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?

A. Mozilla Firefox3.6 with IEView Add on B. Google Chrome 4.1 C. Internet Explorer 6,7 and 8 D. InternetExplorer7, 8and 9

Correct Answer: D

QUESTION NO: 5
A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A. Xen, Hyper-V B. FSXI 3x, Virtual Server 2005 R2 C. CoWare, Xen D. VMwareESXI3.x, vSphere E. Virtual Server 2008, vSphere

Correct Answer: D,E

QUESTION NO: 6
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A. CM Extensions Management B. Call Flow Management C. Visual Phone D. Interactive Voice Response (IVR) Self-Service

Correct Answer: C

QUESTION NO: 7
You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A. weekly,daily,hourly B. dally, hourly, or half-hourly C. daily, or the number of seconds you select D. monthly, weekly, daily E. dally, orthe number of minutes you select

Correct Answer: B

Avaya Contact Center Control Manager Implementation and Maintenance - 3302 Exam Questions