Avaya Aura Contact Centre Maintenance & Troubleshooting

QUESTION NO: 1
Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?

A. Contacts Details report B. Contact Summary report C. Contacts Received by Skillset report D. Contact Treatment report

Correct Answer: B

QUESTION NO: 2
Which windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

A. Windows Event Viewer Logs\Security B. Windows Event Viewer Logs\System C. Windows Event Viewer \ Applications and Services D. Windows Event Viewer Logs\Applications

Correct Answer: C

QUESTION NO: 3
Which two utilities can be used to uninstall Avaya Aura Contact Center (AACC) software? (Choose two)

A. the Setup.exe on the AACC installation DVD B. the Windows "Programs and Features" utility C. the Windows "Add/Remove Programs" utility D. The "Uninstall Contact Center" utility located in Start > All Programs > Avaya > Contact Center. E. the Uninstall.exe located in D:\Avaya\Contact Center\Common Components

Correct Answer: A,D

QUESTION NO: 4
Real-time displays on a standalone Contract Center manager Administration (CCMA) are not being updated with data. You suspect that the CCMA server is not receiving real-time data from the Contact Center Server (CCMS).
Which tool on the CCMA server can he used to determine whether real time data is being received from CCMS?

A. RTR Monitor from the CCMA Configuration utility B. iceRTDTrace.exe C. mCast.exe D. mRcv.exe

Correct Answer: B

QUESTION NO: 5
In a SIP environment, which component of Avaya Aura Contact Center (AACC) performs call processing?

A. SIP Computer Telephony Integration (CTI) B. .NET C. SIP Redirect Server D. SIP Proxy Server E. SIP Gateway Manager

Correct Answer: D

QUESTION NO: 6
You are preparing to install Quick Fix Engineering (QH-) patches on the Avaya Media Server (Avaya MS). Although you are performing the work during a scheduled maintenance window, there are active calls the Avaya MS system. You wish to wait until all currently-active calls in the Avaya MS have completed before installing the QFE patches.
Which action must he perform to accomplish this?

A. Put the Avaya MS in "Lock" mode. B. Put the Avaya MS in "Standby" mode. C. Put the Avaya MS in "Maintenance" mode. D. Put the Avaya MS in "Pending Lock" mode.

Correct Answer: D

Avaya Aura Contact Centre Maintenance & Troubleshooting - 3301 Exam Questions