Avaya Aura® Contact Center Administration - 3300 Exam Questions [2026]

QUESTION NO: 1
You are building a new call flow that will use hold music, that Is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on Avaya MS and uploaded the music files to the music folder in the Avaya MS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

A. Create a new music Control Directory Number (CDN). B. Create a new music skillet. C. Create a new music Call Presentation Class. D. Create a route with the name of the music folder.

Correct Answer: D

QUESTION NO: 2
A customer with Avaya Aura Contact Center has a list of holidays that change on a yearly basis. This list will be referenced on multiple scripts.
Which statement describes how to reference these dates on a script for easy updating?

A. Create a call variable of the type Date. B. Create either a global or call variable of the type String. C. Create a global variable of the type Date. D. Create a wild call variable of the type Integer.

Correct Answer: C

QUESTION NO: 3
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

A. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset. B. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set. C. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset. D. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Correct Answer: C

QUESTION NO: 4
Given the following namespace:
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?

A. ad_hoc_messages B. en_us C. music_on_hold D. out_of_hours

Correct Answer: B

QUESTION NO: 5
A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time.
When the supervisor returns, how should the agents report back?

A. Create a new Reporting Agent Standard Partition. B. Create and schedule an Agent to Skillset assignment. C. Create a new Agent User Defined Partition. D. Schedule a Reset Assignment.

Correct Answer: B

QUESTION NO: 6
X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications.
What are the limitations of creating global and call variables?

A. No stated maximum to global variables, maximum 100 call variables B. Maximum 100 global variables, No stated maximum to call variables C. Maximum 1000 global variables, maximum 100 call variables D. Maximum 100 global variables, maximum 100 call variables

Correct Answer: B

QUESTION NO: 7
Which statement regarding scripts is true?

A. A secondary script is the only place treatments can be applied to the call. B. A primary script is the only place that call variables can be assigned. C. A primary script is referenced directly from the Master script, otherwise It Is a secondary script. D. Secondary and primary scripts are exactly the same.

Correct Answer: C