Avaya Small and Medium Enterprise (SME) Communications Solutions

QUESTION NO: 1
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A. The CCR Agent is not a CCR administrator. B. The CCR Agent is not logged into the telephone. C. All of the CCR licenses are being used. D. The CCR Agent is in After Call Work (ACW). E. The CCR Agent is checked on the user's telephony tab.

Correct Answer: E

QUESTION NO: 2
A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

A. Voicemail Pro B. CCR C. IIS D. ContactStore E. One-X Portal

Correct Answer: B

QUESTION NO: 3
Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us

A. Office Softconsole B. Office Phone Manager Pro C. Office Video Softphone D. Office Voice Portal

Correct Answer: C

QUESTION NO: 4
What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

A. Auto attendant WAVE file B. IP Office configuration file and VoiceMail Pro call flow C. Network packet sniff from the IP Office port D. Line circuit ID E. IP Office and VoiceMail Pro traces

Correct Answer: B,E

QUESTION NO: 5
The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?

A. Condition Action B. Database Action C. Miscellaneous Action D. Configuration Action

Correct Answer: B

QUESTION NO: 6
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file. B. The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file. C. The telephone display massage cannot be changed.
The prompt cannot be changed. D. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.

Correct Answer: B

Avaya Small and Medium Enterprise (SME) Communications Solutions - 3000-3 Exam Questions