Cisco Implementing Cisco Collaboration Devices (CICD)

QUESTION NO: 1
An engineer receives a report that Cisco Unified Communications Manager is not responding. The engineer does to use RTMT to check error. Which menu path should the engineer follow to install RTMT?

A. Application > Plugins > RTMT B. System Settings > Plugins > RTMT C. System > Plugins > RTMT D. Unified Communications Serviceability > Downloads > RTMT

Correct Answer: A

QUESTION NO: 2
Where can you download the RTMT application in Cisco Unified Communications Manager?

A. Cisco Unified CM Plugin Manager B. Cisco Unified CM Extensions C. Cisco Unified CM Administration D. Cisco Unified CM OS Administration

Correct Answer: C

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 3
Which three characteristics are associated with voice? (Choose three.)

A. Benign or greedy B. Benign C. TCP retransmits D. UDP priority E. Drop insensitive F. Delay Sensitive G. Greedy

Correct Answer: B,D,F

QUESTION NO: 4
An engineer is configuring Cisco Jabber for IOS, The device name must start with which option?

A. OSF B. TCT C. IOS D. BOT

Correct Answer: B

QUESTION NO: 5
Which three features of the Cisco Unified Communication Manager Auto-Attendant can a user use to streamline the company telephony communications? (Choose three)

A. plays a user configuration welcome prompt B. when the caller has specification the destination the system transfer the call C. Provides call detail records reports to upper management D. provides a conference call with up to 10 participants E. if the caller chooses to spell by name the system compares the letter that are entered with the name that are configured to the available extensions. F. promotes a phone call into a video call

Correct Answer: A,B,E

QUESTION NO: 6
An engineer attempts to import user accounts from the Cisco Unified Communications Manager database into Cisco Unity Connection using AXL. Which result is true?

A. User accounts can no longer be created in the local Cisco Unity Connection database B. Active Directory regularly syncs users to Cisco Unity Connection. C. Usernames and aliases of users imported via AXL cannot be changed in Cisco Unity Connection. D. User passwords cannot be changes in Cisco Unity Connection.

Correct Answer: C

QUESTION NO: 7
Several users report the after they return from extended leave, they can no longer send or receive voice message, which option is configured to resolve the issue?

A. Mailbox polices B. Message polices C. Mailbox quotas D. Message aging

Correct Answer: C

QUESTION NO: 8
User can complaining of a loud when on calls using their IP phones. What is a cause of this issue?

A. Network Congestion B. Excessive packet loss C. Feed between the phone speaker and microphone D. Static interface

Correct Answer: A

QUESTION NO: 9
Which CLI command must be used to configure the network settings on a Cisco TelePresence 4500 MCU?

A. Xconfig network address<ip address><netmask><default gateway> B. Static<ip address><netmask><default gateway><DNS server address> C. Network ip<ip address><netmask><default gateway><DNS server address> D. Xconfig network address<ip address><netmask><default gateway><DNS server address>

Correct Answer: B

QUESTION NO: 10
An IT administrator integrated the Cisco Unified Communication Manager Cluster with the corporate Active Directory server through the LDAP protocol However, after accessing the Cisco Unity Connection administrator section of the CUC cluster web interface, the IT administrator cannot access the LDAP Directory from User> import which two problems have occurred?
(Choose two.)

A. The Cisco Unity Connection HA server must be restarted. B. LDAP synchronization must be enabled. C. The LDAP authentication settings are incorrectly specified in Cisco Unity Connections. D. The LDAP configuration in Cisco Unified Communication Manager must have the Cisco Unity Connection LDAP integration in Cisco Unified CM Administrator option enabled. E. The LDAP Directory Configuration must be completed in the Cisco Unity Connection administration interface. F. The Cisco unity Connections Primary server must be restated

Correct Answer: B,E

QUESTION NO: 11
An entire department is reporting frequent calls with poor voice quality. Which fault domain should be investigated first?

A. Cisco Unified Communications Manager SIP Trunks B. network routers and switches C. IP phone D. Cisco Unified Communications Manager Media Resources

Correct Answer: B

QUESTION NO: 12
An engineer is configuring a small answering group using a hunt group where should an engineer look for all instances of the number to change it in all of the devices that are associated with the user?

A. Cisco finesse B. Cisco PPA C. Cisco Agent Desktop D. HLog softkey

Correct Answer: D

QUESTION NO: 13
An engineer must import many users at the same time into Cisco Unified Connection. Which method must be used?

A. bulk administration B. manual creation C. CAPF profiles D. COBRAS

Correct Answer: A

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 14
Two users have IP phones running SCCP phone loads. Which purpose does the SCCP protocol serve during the call?

A. passing call setup and teardown messages between the IP phone and the Cisco Unified Communications Manager subscriber B. digitizing, sampling, and transmitting one user's analog voice to the other user's IP phone C. passing call setup and teardown messages between the two phones D. digitizing, sampling, and transmitting one user's analog voice to the Cisco Unified Communications Manager subscriber

Correct Answer: C

QUESTION NO: 15
A user indicated that after their voicemail account was created recently the red light on the phone handset did not illuminate when they received a new voicemail message Which description of the problem is true?

A. The voicemail action must be changed to "'Accept the Message" in the Message Actions section for the user account in the CUx Administration web interface B. The user extension is improperly formatted in the User Basics page for the user account in the CUx Administration web interface C. The MWI number overlapped with the existing dial plan within Cisco Unified Communications Manager D. The SMTP address for the user is missing in the User Basics page of the user account in the CUx Administration web interface

Correct Answer: C

QUESTION NO: 16
Two IP phones configured in the same office have a phone call in progress when the Call Manager they are registered to fails. Which result is true?

A. The call remains active, and the Cisco IP Phones enable SIP proxy mode for RTP. B. The call disconnects after the RTP/RTCP keepalive between the IP phones and Call Manager fails. C. The call remains active, but features such as MOH and Transfer are unavailable for the rest of the call. D. The call is immediately disconnected.

Correct Answer: C

Cisco Implementing Cisco Collaboration Devices (CICD) - 210-060 Exam Questions