Oracle Field Service Cloud Service 2018 Implementation Essentials

QUESTION NO: 1
Which three Launch Conditions include configurable trigger thresholds?

A. 'Route is not activated' B. 'Service request is created' C. 'Next activity is about to start' D. 'Estimated time of arrival has changed' E. 'Activity is not started after the ETA' F. 'Route is activated'

Correct Answer: A,E,F

QUESTION NO: 2
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?

A. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'. B. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
'Email'. C. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
'Email1. D. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel:
'Email'; In the Message Pattern section, enter the resource's email address property label.

Correct Answer: C

QUESTION NO: 3
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

A. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type. B. OFSC will begin updating statistically learned values from reported field activities once the override has stopped. C. Activity duration overrides can only be started or stopped manually within the OFSC Core Application. D. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.

Correct Answer: C

QUESTION NO: 4
A customer wants to change the information that displays in the Collaboration window when an activity is dragged into it.
What needs to be modified to ensure that the preferred activity properties appear?

A. the 'Activity details in chat' context B. the 'Activity hint' context C. the 'Activities' context D. the 'Identify activity by' context

Correct Answer: B

QUESTION NO: 5
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.

A. Register the Application within the API Access tab of the authentication-oriented User Type. B. Register the Application, specifying an external token service and uploading the certificate. C. Register the Application and authenticate using the Client ID/Client Secret D. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.

Correct Answer: A

QUESTION NO: 6
On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'.
Which describes the 'Other Activities' that contribute to the values displayed in that column?

A. non-scheduled activities that exist within the Capacity Area bucket B. non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes C. activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area D. activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or
'Reopen' actions

Correct Answer: B

QUESTION NO: 7
A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?

A. Add the "Shift" property to the resource daily extract configuration. B. Set the Overnight work value to 4 hours past midnight on the Business Rules screen. C. Add the "Activity by Statuses" report to the Schedule Report menu item. D. Set the BICS Settings on the Daily Extract screen to reflect the previous day.

Correct Answer: D

Oracle Field Service Cloud Service 2018 Implementation Essentials - 1z1-628 Exam Questions