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Oracle Engagement Cloud 2019 Implementations Essentials - 1Z1-1064 Exam Questions

QUESTION NO: 1
What three things should you do once you have established a global default coverage?
Correct Answer: A,B,D
QUESTION NO: 2
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
Correct Answer: B,C
QUESTION NO: 3
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
Correct Answer: C,D
QUESTION NO: 4
Which statement is correct when describing the process of adding assignment rules from Service Setup?
Correct Answer: C
QUESTION NO: 5
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
Correct Answer: C
QUESTION NO: 6
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
Correct Answer: D
QUESTION NO: 7
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
Correct Answer: C
QUESTION NO: 8
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
Correct Answer: A,C,D