Cisco Certified Support Technician (CCST) IT Support - 100-140 Exam Questions

QUESTION NO: 1
What action is required when an employee realizes they have emailed proprietary company documents to an unauthorized external party by mistake?

QUESTION NO: 2
During a support call, a user complains that they cannot access the company intranet. What question should the technician ask first to gather detailed information?

QUESTION NO: 3
A user reports that their scanner is not being recognized by their workstation. The scanner was working earlier in the day.
What should the technician check first?

QUESTION NO: 4
While providing remote support, you encounter a problem that you suspect has been resolved in a recent technical forum thread but the thread contains multiple conflicting solutions.
What should you do to effectively use this information?

QUESTION NO: 5
A user needs to connect a modern laptop with only USB-C ports to an older monitor that supports only VGA input.
Which type of converter should the IT support technician recommend?

QUESTION NO: 6
Your company allows users to use their personal devices while in company meetings. However, the computers must meet the following power management requirements:
The display must always turn black if the computer has no activity for 15 minutes.
The computer must always go into low-power mode if it has no activity for 30 minutes.
The computer must never hibernate.
You need to configure power management for a user's laptop to meet the requirements.
Select the correct options in the Power & Sleep settings window show in the answer area.

QUESTION NO: 7
During an upgrade, a technician needs to install an NVMe SSD on a desktop motherboard that has several PCIe slots.
What must the technician check to ensure the NVMe SSD will function correctly when connected to the motherboard?

QUESTION NO: 8
When troubleshooting network issues on a Mac, a user may need to check their computer's IP address.
Which section in the System Settings should the IT support technician instruct the user to visit to find their IP address?

QUESTION NO: 9
During an audit, a technician notices that a network adapter in Device Manager is listed under
"Other devices" with a yellow exclamation mark.
What does this indicate?

QUESTION NO: 10
After clearing a paper jam from a laser printer, the error persists. What is the likely cause, and what action should the technician take?

QUESTION NO: 11
What should be done immediately after concluding a remote support session via TeamViewer?

QUESTION NO: 12
A user needs to connect a keyboard and a mouse to their laptop, but the laptop has only one available USB-A port.
Which of the following solutions should the IT support technician recommend?