Microsoft Pro: Windows 7, Enterprise Desktop Support Technician - 070-685 Exam Questions

QUESTION NO: 1
Multiple users report that their Windows 7 computers take longer to start than when their computers were first installed.
A help desk technician reports that the problem is related to installed applications.
You need to recommend a solution that identifies the applications that run during the startup process.
What should you recommend?

QUESTION NO: 2
All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain.
AppLocker is configured to allow only approved applications to run.
Employees with standard user account permissions are able to run applications that install into the user profile folder.
You need to prevent standard users from running unauthorized applications.
What should you do?

QUESTION NO: 3
All client computers on your company network run Windows 7.
You discover that memory usage on the computers is high.
You need to find the cause of the issue.
What should you do?

QUESTION NO: 4
A corporate environment includes client computers running Windows 7 Enterprise. Remote access to the corporate network utilizes Network Access Protection (NAP) and
DirectAccess.
You need to recommend an approach for providing support technicians with the ability to easily determine the cause of client-side remote access issues.
What is the best approach to achieve the goal? (More than one answer choice may achieve the goal. Select the BEST answer.)

QUESTION NO: 5
DRAG DROP
A company's environment includes an Active Directory Domain Services (AD DS) domain. The print server runs Windows Server 2008 R2 and all printers are networked by using TCP/IP. Only domain users have permissions to access the print server and printers published in AD DS.
A visitor is connected to the network with a computer running windows 7 Professional. The computer is not joined to the company domain. The user does not have a domain user account. You have a copy of the printer drivers on a USB flash drive because the drivers are not included with Windows 7. These drivers have never been installed on the visitor's computer.
The visitor wants to print to a network printer.
You need to install the printer on the visitor's computer.
Which two actions should you perform in sequence? (To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.)

QUESTION NO: 6
Datum hires several consultants to work at the main office for six months. The consultants require Internet access.
The help desk reports that the consultants cannot access the company's wireless network.
You need to ensure that the consultants have wireless access to the Internet. The solution must adhere to the corporate security policy.
What should you request?

QUESTION NO: 7
VPN users report that they cannot access shared resources in the branch offices. They can access shared resources in the main office.
Users in the main office report that they can access shared resources in the branch offices.
You need to ensure that the VPN users can access shared resources in the branch offices.
What should you request?

QUESTION NO: 8
All client computers on your company network run Windows 7. The Finance department staff run an application that collects data from 09:30 hours to 15:00 hours everyday. After data collection, the application generates reports that contain data aggregation for the day and the previous week.
During report generation, the Finance department staff experience slow performance on their
computers.
You discover that the usage of the processor on these computers is between 90 and 100 percent. You need to reduce the impact of report generation on the Finance computers.
What should you do?

QUESTION NO: 9
Users are prompted for authentication credentials when they browse to the intranet from the company's servers.
You need to ensure that users can access the intranet from the company's servers without having to enter their authentication information.
What should you do?

QUESTION NO: 10
All client computers on your company network run Windows 7. A software application that monitors Internet usage is installed on each of the computers.
You plan to collect all Critical and Error events generated by the application and review them on your computer.
You perform the following tasks on your computer:
-
Create an event subscription by using Event Viewer.
-
Create a query filter and select Critical and Error events from the Application event log.
You need to ensure that the following requirements are met:
-
Only Critical and Error events from the Application event log are forwarded to your computer.
-
The Application event log can be viewed from your computer and the computers that generated the errors.
What should you do first?

QUESTION NO: 11
A company has computers running Windows 7 Enterprise and has hardware capable of displaying Windows Aero. A user is unable to use Windows Flip 3D and does not see previews of open windows from the taskbar.
You need to ensure that the computer displays Aero.
What should you do? (Choose all that apply.)

QUESTION NO: 12
All client computers on your company network run Windows 7.
The event logs contain errors from an application source and the Kernel-Power source. You plan to track the errors.
You need to capture only the relevant data to generate a report.
What should you do?

QUESTION NO: 13
DRAG DROP
A company has computers running Windows 7 Enterprise. User accounts are part of the Users group on the computers.
A user has an application named Dialer that uses a modem to dial in to remote systems. The application looks for phonebook entries in a folder named C:\Progrom Files (x86)\Dialer\Phonebook\. When the user tries to save files to the folder, a message appears that says" You don't have permission to save in this location. Contact the administrator to obtain permission."
You need to modify the NTFS permissions of the folder so that the user can save files to the folder.
Which two actions should you perform in sequence? (To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.)

QUESTION NO: 14
The company hires an additional 100 users. The users are unable to install the custom application.
You need to ensure that the users can install the custom application.
What should you do?