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IASPStrategy Planning Professional Exam - SPP Exam Questions

Page: 1 / 14
Total 163 questions

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QUESTION NO: 1
What is the key activity when working with middle management on strategic plan implementation?

A. Building buy-in and ownership of the strategy B. Listening to staff problems C. Communicating the strategy and issues D. Understanding the departmental objectives

Correct Answer: A

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QUESTION NO: 2
Which of the following is NOT a desired goal of effective pre-meetings?

A. Gather input from participants B. Identify issues C. Resolve political issues D. Make policy decisions with senior leadership

Correct Answer: D

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QUESTION NO: 3
Which of the following is the MOST important way for employees to view an organization's core values?

A. A framework for feedback B. An important part of the strategic plan C. A guide to daily decisions D. A way to treat customers

Correct Answer: C

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QUESTION NO: 4
How do collaborative online tools affect an organization's way of interacting with its customers?

A. Provide various customer feedback tools B. Can work for or against an organization C. Diminish the organization's ability to manage its relationship with customers D. Provide instant and continuous communication with customers

Correct Answer: D

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QUESTION NO: 5
Which of the following is the BEST approach to getting buy-in and continuous engagement from stakeholders?

A. Find ways to bypass the support of stakeholders B. Invite key stakeholders to attend an initial planning session to discuss the change C. Tell stakeholders who are against the change that they do not have a choice D. Ask stakeholders who are against the change what is needed to get their support

Correct Answer: D

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QUESTION NO: 6
When a direct report makes a mistake, the fault belongs to

A. the policies and procedures. B. no one. C. the direct report and supervisor. D. the direct report only.

Correct Answer: C

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QUESTION NO: 7
An organizational strategic planning support team should include

A. representatives from all areas of the organization. B. the chief executive's administrative assistant. C. a delegate from the competition. D. all key executives.

Correct Answer: A

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QUESTION NO: 8
Which of the following is the MOST effective way to involve all key stakeholders in the strategic planning process?

A. Meet-and-greet events B. Early and frequent participation in the process C. Prompt flow-down of executive decisions D. Consensus on the selection of supporting consultants

Correct Answer: B

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QUESTION NO: 9
A cornerstone of strategic management is constant commitment to

A. quality circles B. continuous improvement C. consensus management D. reengineering

Correct Answer: B

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QUESTION NO: 10
Which of the following should be done FIRST in developing a strategic plan?

A. Conduct a broad environmental scan B. Complete an enterprise-wide strategy map C. Identify action plans D. Develop performance measures

Correct Answer: A

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QUESTION NO: 11
In understanding an organization's functioning from a strategic perspective, it is necessary to recognize that

A. the product/service sector in which it is categorized is unique and independent. B. each department works independently of the others. C. the leader is well recognized in the business community. D. the processes, systems, and people are interrelated and interdependent.

Correct Answer: D

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QUESTION NO: 12
A fundamental benefit of using the Balanced Scorecard is that it provides a means to link a long-term strategy with

A. financial results. B. the learning and growth perspective. C. All of the above. D. the customer's as well as an internal perspective.

Correct Answer: C

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Page: 1 / 14
Total 163 questions

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