Salesforce Certified Omnistudio Consultant - Plat-Con-201 Exam Questions

QUESTION NO: 1
A company needs an OmniScript to work correctly whether a user is on desktop or a mobile device, without building two separate scripts. Which OmniStudio feature addresses this requirement?

QUESTION NO: 2
An OmniScript steps through a wizard. In Step 2, the user needs to see details of a specific Case selected in Step 1. How should an OmniStudio Consultant fetch the data efficiently?

QUESTION NO: 3
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves. For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description. In what order should the consultant design the elements of the OmniScript to meet these requirements?

QUESTION NO: 4
An OmniStudio Consultant receives a request to build a FlexCard that displays the following information:
- Campaign name
- Members of the campaign
- Campaign expiration date
- Expected revenue
A popup window will display additional information about the campaign, such as details about the members. A button must initiate a guided process to add new leads to the campaign.
Which two FlexCard features should the consultant recommend to meet these requirements?

QUESTION NO: 5
A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order. What type of DataRaptor should the consultant recommend to meet this requirement?

QUESTION NO: 6
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
- Allow the user to enter contact and address information
- Require the user to enter age, gender, and optionally income bracket
- Compute a discount percentage per product based on the customer data
provided
- Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements? Choose 3 answers

QUESTION NO: 7
A consultant is asked to build a solution where a customer service agent can view an account's full case history, active subscriptions, and quickly launch a "Renew Subscription" process from one screen. What combination of OmniStudio tools best fits this requirement?

QUESTION NO: 8
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information. Which two pieces of data should the consultant recommend displaying using FlexCards? Choose 2 answers

QUESTION NO: 9
In an Integration Procedure, what group element will control whether an individual action executes?