Salesforce Certified Platform Administrator - Plat-Admn-201 Exam Questions

QUESTION NO: 1
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
What should a Platform Administrator use to complete this requirement?

QUESTION NO: 2
A sales manager at Cloud Kicks would like a dashboard to emphasize some important data and tell a more compelling data story to the sales reps. How should a Platform Administrator achieve this for the sales manager?

QUESTION NO: 3
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should a Platform Administrator ensure that the emails are sent to the correct queue?

QUESTION NO: 4
Cloud Kicks wants to leverage roll-up summaries on the Account object. Which standard object supports this roll-up summary natively?

QUESTION NO: 5
A sales rep wants to be able to categorize multiple picklist values into a single value on a report.
Which option should a Platform Administrator suggest to the sales rep to accomplish this?

QUESTION NO: 6
A user is unable to relate a task to the Course custom object. What should a Platform Administrator do to allow tasks to be related to courses?

QUESTION NO: 7
When Agentforce performs its grounding check, it examines source information, the topic instructions, and scope. Which additional information does the agent look for during its grounding check?

QUESTION NO: 8
A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should a Platform Administrator utilize to import the records to Salesforce?

QUESTION NO: 9
Which two solutions is a Platform Administrator able to find on AppExchange to enhance their organization?

QUESTION NO: 10
A Platform Administrator at Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the administrator distribute the screen flow?

QUESTION NO: 11
In an approval process, what happens when a queue is selected as the approver?

QUESTION NO: 12
An administrator at DreamHouse Realty needs to create customized pages for the Salesforce mobile app. Which two types of pages should a Platform Administrator build and customize using the Lightning App Builder?

QUESTION NO: 13
The Universal Containers sales team wants a visual way to manage their opportunity pipeline that allows them to see all deals at once, track progress through sales stages, and quickly move opportunities forward. Which feature should a Platform Administrator recommend to meet these requirements?

QUESTION NO: 14
Universal Containers (UC) has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules are not used. A sales rep at UC leaves the company, and their user record is deactivated. The rep is later rehired in the same role. A Platform Administrator activates the old user record. The user is added to the same default Opportunity teams but is no longer able to see the same records the user worked on before leaving the company. What is the likely cause?