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WGU Organizational Behavior (GTO1, C715) - Organizational-Behavior Exam Questions

Page: 1 / 9
Total 42 questions

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QUESTION NO: 1
Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A. Devil's advocate B. Smoothing C. Compromising D. Problem solving

Correct Answer: D

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QUESTION NO: 2
What is the impact of high group cohesiveness and well-defined performance norms on the productivity of a team?

A. The productivity of the team will remain low B. The productivity of the team will improve slightly C. The productivity of the team will improve significantly D. The productivity of the team will remain as is

Correct Answer: C

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QUESTION NO: 3
Which method should be used to maximize team member participation in a global meeting?

A. Alpha-direct technologies to maintain communication links B. Online using computer technologies and/or phone communication C. Unilateral electronic messaging to facilitate communication D. A Delphi-like sequence of notes via carrier mail to encourage dialog between members

Correct Answer: B

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QUESTION NO: 4
A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

A. Controller B. Motivator C. Planner D. Coordinator

Correct Answer: D

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QUESTION NO: 5
What is a purpose of employee evaluations?

A. To educate employees on the personalities of supervisors and help them adjust to management styles B. To serve as a screening device for hiring new employees C. To assist management in making human resource decisions D. To measure the psychological symptoms of organizational dysfunctionality

Correct Answer: C

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Page: 1 / 9
Total 42 questions

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