ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) - ITIL-DSV Exam Questions

QUESTION NO: 1
A service provider is selecting a supplier to support the service provider's activities in a niche segment of the services its delivering.
What will be important to start a successful cooperation?

QUESTION NO: 2
Which charging mechanism could cause the price of a service to change depending on the time of day?

QUESTION NO: 3
An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded.
You are responsible to manage the supplier. How will you engage with the cabling provider?

QUESTION NO: 4
An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. During which stage is this usually done?

QUESTION NO: 5
A service provider is onboarding a large customer with a complex user base. It is advised that the service provider manages this as a:

QUESTION NO: 6
A potential customer is having trouble agreeing on the level of service it requires. What is the best approach to consider to come to an agreement?

QUESTION NO: 7
A hotel organization launched an app to enable their customers to customize their menu during their stay.
What is this an example of?

QUESTION NO: 8
A start-up wants to launch a new service. As funding is limited, which of the following is the best technique that they can use?

QUESTION NO: 9
A user has logged an incident because their laptop is performing badly. This is potentially going to impact a big sale. The service level agreement says that the response should be within 8 hours, but the service desk agent recognizes that this is an exceptional situation and escalates the situationimmediately. The issue is resolved quickly and the user is delighted with the service. What is this an example of?