ISEB The Foundation Examination - ITIL® - ISEB-ITILF Exam Questions [2026]

QUESTION NO: 1
Which function or process would provide staff to monitor events in an operations bridge?

A. Request fulfillment B. IT operations management C. Technical management D. Applications management

Correct Answer: B

QUESTION NO: 2
What is the name of the group that should review changes that must be implemented faster than the normal change process?

A. Emergency change advisory board B. Urgent change authority C. Urgent change board D. Technical management

Correct Answer: A

QUESTION NO: 3
Which of the following are the MAIN objectives of incident management?
1.To automatically detect service-affecting events
2.To restore normal service operation as quickly as possible
3.To minimize adverse impacts on business operations

A. All of the above B. 1 and 3 only C. 1 and 2 only D. 2 and 3 only

Correct Answer: D

QUESTION NO: 4
Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A. Service level management B. Incident management C. IT operations management D. Capacity management

Correct Answer: C

QUESTION NO: 5
Which one of the following includes four stages called Plan, Do, Check and Act?

A. The service lifecycle B. The seven-step improvement process C. The Deming Cycle D. The continual service improvement approach

Correct Answer: C

QUESTION NO: 6
Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Reduction in the duration and frequency of service outages

A. All of the above B. 1 and 3 only C. 1 and 2 only D. 2 and 3 only

Correct Answer: C

QUESTION NO: 7
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Incident management, service desk, request fulfillment, access management, and event management B. Event management, incident management, change management, and access management C. Incident management, problem management, service desk, request fulfillment, and event management D. Event management, incident management, problem management, request fulfillment, and access management

Correct Answer: D

QUESTION NO: 8
What are customers of IT services who work in the same organization as the service provider known as?

A. Internal customers B. Valued customers C. External customers D. Strategic customers

Correct Answer: A

QUESTION NO: 9
Which two processes will contribute MOST to enabling effective problem detection?

A. Knowledge and service level management B. Incident and financial management C. Incident and event management D. Change and release and deployment management

Correct Answer: C

QUESTION NO: 10
Which of the following is an enabler of best practice?

A. Internal experience B. Academic research C. Standards D. Technology

Correct Answer: D