Genesys Cloud CX AI-GPE and GPR Certification - GCX-AI-GPE Exam Questions [2026]

QUESTION NO: 1
Which two methods are available as routing options in Genesys Cloud queues?
(Choose two)
Response:

A. Bullseye Routing B. Call Blending C. Agent Whisper D. Predictive Routing

Correct Answer: A,D

QUESTION NO: 2
Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
Response:

A. Number of active agents B. Average handle time (AHT) C. Predicted agent sentiment D. Outcome uplift percentage

Correct Answer: D

QUESTION NO: 3
GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A. True B. False

Correct Answer: B

QUESTION NO: 4
The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

A. True B. False

Correct Answer: B

QUESTION NO: 5
Which evaluation method in Predictive Routing uses agent-level performance and contact attributes to optimize decisions?
Response:

A. Conversation History Matching B. Queue Time Reduction C. Routing Script Overrides D. Outcome-Based Evaluation

Correct Answer: D

QUESTION NO: 6
Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A. Agent availability B. Exit intent C. Page dwell time D. Daily call quota

Correct Answer: B,C

QUESTION NO: 7
Which of the following can be used to trigger an action map?
Response:

A. Scheduled report generation B. Number of outbound calls completed C. Agent's time since last interaction D. Visitor behavior such as time on page or cart abandonment

Correct Answer: D

QUESTION NO: 8
To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

A. 60 B. 90 C. 30 D. 120

Correct Answer: B