Genesys Cloud Certified Professional - Contact Center Administration - GCP-GC-ADM Exam Questions

A. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name B. A contact list can have its own unique structure, including an arbitrary number of phone number types C. Contact lists are read-only and cannot be updated by the agents D. Contact lists must contain the home phone number and first and last name fields, at a minimum E. Each campaign can have its own contact list, or contact lists can be shared among campaigns

A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work. B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early. C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete. D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

A. Automatically assign an evaluation for all calls over 5 minutes B. Set up a schedule to run a daily report C. Determine how long to retain recordings and whether to archive or delete them D. Update the Do Not Call list with records that have the appropriate wrap-up code E. Determine how many evaluations per hour to assign to a quality evaluator

A. True B. False

A. All of the above B. Dynamic Views C. Reports D. Dashboards

A. Campaign Management B. Outbound Campaigns C. Schedules D. Scripts

A. Queue B. Skills C. Roles D. Language