SAP Certified Application Associate - SAP S/4HANA Cloud, public edition – Service

QUESTION NO: 1
Which tool do you use to develop your own cloud applications for SAP S/4HANA Cloud?

A. SAPUI5 SDK B. SAP HANA Studio C. SAP ADK D. SAP Cloud SDK

Correct Answer: B

QUESTION NO: 2
What are examples of scope items that allow for the use of configurable service products in service documents?

A. Service Order Management and Monitoring (3D2) B. Service Contract Management (3MO) C. Service Contract Management with Advanced Variant Configuration (6GU) D. Service Order Management with Advanced Variant Configuration (6GS)

Correct Answer: C

QUESTION NO: 3
The scope item Solution Order (4GT) has been activated in your SAP S/4HANA Cloud system. You create a solution order.
Which types of items can you include?
Note: There are 3 correct answers to this question.

A. Service quotation item B. Service contract item C. Sales item D. Subscription item E. Purchase order item

Correct Answer: A,B,E

QUESTION NO: 4
Which tool do you use to run the SAP Cloud Integration Automation Service for SAP S/4HANA Cloud?

A. SAP Best Practices Explorer B. SAP Maintenance Planner C. SAP Solution Manager D. SAP Activate Roadmap

Correct Answer: B

QUESTION NO: 5
The scope item SAP Field Service Management (49X) has been activated.
Which integration features exist with the integration between SAP S/4HANA Cloud and SAP Field Service Management?
Note: There are 2 correct answers to this question.

A. Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud. B. The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud. C. After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management. D. Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

Correct Answer: B

QUESTION NO: 6
According to the General Data Protection Regulation (GDPR) laws, when are SAP customers considered data controllers?

A. When they extract legacy data in preparation for migration B. When they request implementation of a cloud solution C. When they engage other businesses in the European Union D. When they use SAP cloud applications

Correct Answer: D

QUESTION NO: 7
Scope item Service Contract Management (3MO) offers several features related to service contracts.
Which features are available once this scope item has been activated in your SAP S/4HANA Cloud system?
Note: There are 3 correct answers to this question.

A. Analyzing the financial performance of the service process using service contracts B. Monitoring of the automatic renewal of a service contract item C. Renewing a service contract item automatically once its value limit has been exceeded D. Managing billing document requests E. Automatic service order creation based on rules assigned to a service contract item

Correct Answer: B,C,D

QUESTION NO: 8
What are prerequisites to be able to perform partial billing for a normal service bundle in a Time & Material service order?
Note: There are 2 correct answers to this question.

A. The sub-items of the service bundle in the Time & Material service order require status Released before they can be billed. B. The main item of the service bundle in the Time & Material service order requires either status Released or status Completed before the service bundle can be billed. C. The sub-items of the service bundle in the Time & Material service order require status Completed before the service bundle can be billed. D. The main item of the service bundle in the Time & Material service order requires status Completed before a completed sub-item can be billed.

Correct Answer: B

QUESTION NO: 9
A service quotation containing multiple items has been created and sent to a customer. However, this customer wants to order only one specific service item of the service quotation and reject the rest.
How do you proceed to store this information in the system?

A. You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation. B. You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order. C. You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order. D. You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.

Correct Answer: D

SAP Certified Application Associate - SAP S/4HANA Cloud, public edition – Service - C_S4CSV_2302 Exam Questions