SAP Certified Associate - Organizational Change Management - C_OCM_2503 Exam Questions

A. Identify the key stakeholders and conduct a stakeholder analysis B. Develop an initial change plan for the cloud project C. Develop and align the change network strategy D. Facilitate the role mapping process E. Conduct a detailed change impact analysis

A. They should already have a good overview of the cloud project, its strategic goals, and the possible impacts B. They should know the company well to answer questions based on experience of previous changes C. They should have previous experience with change management to provide advice regarding appropriate activities D. They should be on an employee level, because they can act as representatives of this large stakeholder group

A. It delivers input for communication activities, making the implications of the project more tangible. B. It reveals key project risks that can be integrated into the project's risk management at an early stage. C. It provides an initial systematic overview of the amount and the nature of the upcoming changes. D. It enables the project manager to identify opponents in highly impacted units and adjust the stakeholder analysis accordingly. E. It allows the change manager to derive appropriate activities, focusing the resources on key action areas.

A. Users constantly change the way they interact with the system in their daily work B. Users stick to old processes and apply workarounds wherever possible C. Users strictly follow the new organizational policies and procedures D. Users avoid consuming additional, value-adding functionalities

A. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit. B. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness. C. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs. D. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.

A. It is the foundation for developing personas and defining stakeholder-specific communication activities. B. It allows the change manager to collect important information for developing the new operating model. C. It contributes to reducing costs for both training activities and the IT infrastructure to be provided. D. It ensures that users are granted access only to the data, transactions, and system functionalities essential for their job roles.

A. Stakeholders or stakeholder groups targeted by the channel B. Frequency of use and owner of the channel C. Name and short description of the channel D. Degree of standardization required for the channel E. Estimated costs per change communication activity via the channel

A. Input of the project manager on experiences with change networks in previous projects B. Input of the project sponsor on the importance of the project for the company C. Input of the subproject managers on challenges and hurdles in their respective area of responsibility D. Input of the change manager on the change network approach and the change agent role

A. It provides a clear direction for all enablement activities B. It ensures the definition of the role-based course catalog for the project C. It helps to prepare all enablement related activities in a timely manner D. It supports the timely assignment of suitable trainers to enablement courses E. It serves as baseline to deliver enablement on time, to budget, and to quality