SAP Certified Application Associate – SAP Service Cloud 2111

QUESTION NO: 1
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Online Maintenance B. Mass Change Account Data C. Workflow With Action Account Creation D. Data Workbench

Correct Answer: A,D

QUESTION NO: 2
Which of the following applies to time recording? Note: There are 3 correct answers to this question.

A. Time recording can be done online or in offline mode. B. Code list restrictions are not possible for the Time Type field. C. You can activate Microsoft Outlook integration for time recording. D. Time sheets can be submitted for approval. E. Automatic time recording can be done by clicking "Start recording" and "Stop recording".

Correct Answer: A,D,E

QUESTION NO: 3
What does the system automatically generate when you create a new employee in SAP Service Cloud?

A. Organizational unit B. Workflow rule C. Service agent D. Business user

Correct Answer: D

QUESTION NO: 4
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

A. Absolute, counter based B. One time, time and counter based C. One time. no condition, time and counter based D. One time, fixed

Correct Answer: C

QUESTION NO: 5
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

A. The warranty is expired. B. The ticket is escalated. C. The warranty is set to active. D. The registered product has no installed base assignment.

Correct Answer: D

QUESTION NO: 6
Which item can be assigned to organizational structures, team assignments and workflow rules?

A. Service agent B. Employee C. Business role D. Business user

Correct Answer: B

QUESTION NO: 7
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A. Document types B. Priority C. Service category D. Maintenance plan

Correct Answer: D

SAP Certified Application Associate – SAP Service Cloud 2111 - C_C4H510_21 Exam Questions