ATD The Certified Professional in Talent Development

QUESTION NO: 1
In project management, which is a best practice prior to creating a communication plan?

A. Identify the primary communicator B. Manage the expectations of the stakeholders C. Select the primary communication method D. Analyze the needs of the stakeholders

Correct Answer: D

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 2
Some talent development professionals skip Level 2 evaluations thinking Levels 3 and 4 are sufficient to prove success. Why is this a dangerous assumption?

A. Levels 1 to 4 must be completed in stepped order B. If Level 3 and Level 4 results are poor, the training quality could be questioned C. Level 2 evaluations are the only way to confirm application of knowledge D. Level 4 evaluations require data captured during Level 2 evaluations

Correct Answer: B

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 3
Which is the best quality improvement tool for a team that is ready to design a flowchart for a new product release?

A. Pareto chart B. Process map C. Cause-effect diagram D. Fishbone diagram

Correct Answer: B

QUESTION NO: 4
Which is the most effective approach for a talent development professional to test and evaluate learning management systems (LMSs)?

A. Ask for an online demonstration of each LMS for executives and managers of the organization B. Request a list of available features so functional experts can conduct an evaluation of each LMS C. Set up a site visit to each vendor ' s location so that key administrators can experience a live demonstration of the LMS D. Request access to each LMS for the review team to test out the system ' s functionality and features

Correct Answer: D

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 5
An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.
Step 2
Metrics show that most of the incorrect orders were handled by employees hired within the past six months.
Further analysis shows these new hires lacked the knowledge needed to do the job correctly.
Step 3
A review of the training materials for new hires indicates that the material was aligned to the job requirements. The delivery methods specified were appropriate and aligned with skills application. Follow-up revealed that the trainer only lectured the new hires and did not follow the training delivery methods as designed.
Which solution(s) should the TD manager present to the call center operations director and all stakeholders?

A. Coach the trainer on facilitation methods. B. Redesign the training. C. Create job aids. D. Retrain call center employees hired within the last six months. E. Revise the training materials to clarify the role of the trainer.

Correct Answer: A

QUESTION NO: 6
A talent development professional has been hired to assess the motivation of a client ' s workforce and provide a performance improvement solution. Which three questions would be most important to ask the client?

A. What are the current workflows and workloads? What are the bottlenecks? What aspects of the work are awkward? B. What solutions have you tried in the past for motivating the workforce? What solutions worked? What solutions did not work? C. What goals are the employees accountable for? After a solution is implemented, what will the employees be able to do? What are the objectives for the workforce? D. What motivates the current workforce? What is causing employees ' lack of motivation? What would a motivated workforce look like?

Correct Answer: D

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 7
Which learning concept is best exemplified by the question, " Why do I need to know this? "

A. Knowles ' s adult learning theory B. Mager ' s criterion-referenced instruction approach C. Bloom ' s taxonomy D. Gagne ' s nine levels of learning

Correct Answer: A

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 8
A talent development (TD) professional has been asked to evaluate the capability of an organization ' s employees to move into positions of greater responsibility when required. The deliverable will be a report on the skill sets for succession in the organization. What would be the most effective approach for the TD professional to take?

A. Research and recommend an assessment process such as a 360-degree assessment or a psychometric assessment; review data contained in the performance management system, including past performance reviews B. Send a survey asking about future leadership potential and interest from employees; follow up with a group discussion for those expressing interest in a leadership position C. Review company training records for past training attendance in leadership sessions; review project committees and leadership roles taken in the committees D. Hold focus groups with employees interested in leadership positions to identify potential leaders; meet with senior leaders individually to discuss who they feel could take on greater responsibility within the organization

Correct Answer: A

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 9
A senior manager consults a talent development (TD) professional about the excessive time a team member spends to research background information before presenting options. Before the TD professional makes a recommendation, what is the first question to ask?

A. Does your team member get easily distracted? B. What types of research is your team member conducting? C. How much time do you expect your team member to spend on research? D. Do the results your team member presents meet your needs?

Correct Answer: D

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 10
An organization with high turnover had attempted to reduce turnover by increasing wages and paid time off.
A year later, the turnover rate had not changed. Which is the best approach for solving the issue?

A. Complexity theory B. Systems thinking C. Organizational change theory D. Six Sigma

Correct Answer: B

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 11
What is the main objective of a quality workforce planning process?

A. Increasing productivity from a pool of developed talent that is highly engaged in the organization B. Creating a self-reliant workforce in which employees build valuable skills and prepare for the future C. Empowering employees to manage their own careers through internal support centers and counselors D. Ensuring that the right numbers of the right kinds of people are available at the right times and in the right place

Correct Answer: D

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 12
Which is a learning activity guided by constructivist learning theory?

A. Physically active learning exercise B. Role-play exercise C. Listening to a podcast D. Lecture

Correct Answer: B

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

QUESTION NO: 13
Which leadership ability is of most value for fostering an organization ' s long-term success?

A. Managing and measuring meaningful work tasks B. Creating and implementing new company strategies C. Establishing and maintaining trusting and collaborative relationships D. Developing and implementing continuous improvement ideas

Correct Answer: C

Explanation: Only visible for Pass4Test members. You can sign-up / login (it's free).

ATD The Certified Professional in Talent Development - CPTD Exam Questions