SAP Certified Application Associate - SAP Service Cloud 2011

QUESTION NO: 1
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

A. Maintain the installed base B. Purchase a license for the registered product C. Scope registered products D. Maintain number ranges for customers

Correct Answer: C,D

QUESTION NO: 2
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

A. Products B. Accounts C. Tickets D. Employees

Correct Answer: C

QUESTION NO: 3
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

A. Existing reports can be reused B. Offline access is available C. No additional authorization concept is required D. Real-time data access E. No security issues with mashup outside of corporate network

Correct Answer: A,C,D

QUESTION NO: 4
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A. Set the read access to restricted. B. Set the access rights to edit. C. Set the write access to restricted. D. Set the read and write access to restricted. E. Set the access rights to display.

Correct Answer: A,C,D

QUESTION NO: 5
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A. Product B. Installed base C. Contract D. Customer

Correct Answer: A,D

QUESTION NO: 6
Which of the following options are possible for permissions?

A. You can decide, per view, if the access rights should override any restrictions you have defined or not. B. Unrestricted access rights override any restrictions you have defined. C. Restricted access rights override any unrestricted access you have defined. D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Correct Answer: C

SAP Certified Application Associate - SAP Service Cloud 2011 - C-C4H510-04 Exam Questions