SAP Certified Application Associate - SAP Service Cloud 1911

QUESTION NO: 1
When would you implement the Approval function in SAP Cloud for Customer?
There are 2 correct answers to this question.
Response:

A. You want to define multiple review steps for the same business object B. You want another user to review a business object before it is processed further C. You want an administrator to activate a custom business object D. You want to define multiple review processer for the same business object

Correct Answer: A,B

QUESTION NO: 2
Which item types can you use in installed bases?
There are 3 correct answers to this question.
Response:

A. Product B. Warranty C. Object D. Registered product E. Text

Correct Answer: A,D,E

QUESTION NO: 3
In HTML5, what can you do using the field definition link?
There are 2 correct answers to this question.
Response:

A. Hide an extension filed form the master template. B. Add an extension field to a form template. C. Add an extension field to a data source. D. Add an extension field to the page layout.

Correct Answer: B,C

QUESTION NO: 4
What are reasons to integrate SAP Cloud for Customer with SAP ERP and SAP CRM?
There are 2 correct answers to this question.
Response:

A. To update products and customer data from SAP cloud to SAP on-premise solutions B. To run subsidiaries through SAP cloud solutions with shared master data C. To enable real-time pricing for SAP Cloud from SAP on-premise solutions D. To improve the system performance of SAP cloud and SAP on-premise solutions

Correct Answer: B,C

QUESTION NO: 5
Which of the following data items are required to create a registered product?
There are 2 correct answers to this question.
Response:

A. Reference data B. Serial ID C. Warranty ID D. Customer

Correct Answer: B,D

QUESTION NO: 6
How can you maintain high data volume on SAP C4C?
There are 2 correct answers to this question.
Response:

A. Use a standard data migration template to populate data B. Use the Application and User Management work center to populate data C. Use a custom data migration template to populate data D. Apply the Data workbench to populate data

Correct Answer: A,D

QUESTION NO: 7
What objects is used in SAP Multiresource Scheduling?
Please choose the correct answer.
Response:

A. Internal order B. Demand C. Service contract D. Service order

Correct Answer: B

QUESTION NO: 8
Which of the following settings are available in the Service and Social view of the Administrator work center in SAP Cloud for Customer?
There are 3 correct answers to this question.
Response:

A. Service levels B. Service ticket priorities C. Organizational work distribution D. Ticket templates E. Ticket routing rules

Correct Answer: A,C,E

QUESTION NO: 9
In what facet can you maintain counter readings?
Please choose the correct answer.
Response:

A. Measurements B. Items C. Maintenance Plan D. Contracts

Correct Answer: A

SAP Certified Application Associate - SAP Service Cloud 1911 - C-C4H510-01 Exam Questions