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Salesforce Advanced Field Service Accredited Professional - AP-209 Exam Questions

Page: 1 / 10
Total 70 questions

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QUESTION NO: 1
A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead.
What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?

A. Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week B. Create Operating Hours with no availability, and use Shifts to define the daily changing availability C. Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered D. Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day

Correct Answer: B

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QUESTION NO: 2
Universal Containers is looking to roll out SFS Mobile Application to their field technicians. They must account for offline considerations as their techs are regularly in rural areas or building basements where connectivity is limited.
What three considerations should an architect keep in mind when implementing SFS mobile app and priming in this scenario? (Choose 3 options)

A. Create Service Appointment list views for technicians which provides the minimum amount of Appointments necessary for the technicians to be productive B. Access to Products and Pricebooks offline will be limited to ones that the technician has access to and can review while also logged into the desktop C. If offline, once connectivity is re-established the technician will need to select the Profile Tab > Settings and select 'Data Sync' in order to refresh the data on the SFS Mobile App D. Within Field Service Mobile Settings, setting a low value to the frequency between data updates to the SFS Mobile app (set under 'Schedule Update Frequency Time') may impact overall app performance and device/network usage E. Certain objects and records are not inherently primed, so implementation design considerations will need to be reviewed based on the primed vs not primed data

Correct Answer: A,D,E

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QUESTION NO: 3
Dispatchers have noticed that every time they run Global Optimization it fails. They have verified that the
'Optimization User' is active.
How can an admin troubleshoot this issue?

A. Run 'Health Check' using the 'Horizon Based Validations' B. Verify that Optimization is enabled in the org C. Log a support ticket D. Verify that the dispatcher user has the relevant Permission Sets to run Optimization

Correct Answer: A

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QUESTION NO: 4
Universal Containers is starting to test Global Optimization. They see that not all Service Appointments sent into Optimization are being scheduled, which causes large amounts of white spaces for Service Resources who meet all the criteria to be scheduled for the appointments.
Which three actions can an architect take to investigate UC's issues? (Choose 3 options)

A. Ensure the appointments to be optimized are visible within the appointment list View B. Review the settings within the lightbox when initiating optimization from the Gantt C. Enable, configure, and review 'Optimization Insights' on the 'Optimization Request' Object D. Ensure the default Scheduling Policy is in focus on the Gantt Chart before optimizing E. Review the 'Pinned Statuses' for Global Optimization under 'Field Service Settings'

Correct Answer: B,C,E

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QUESTION NO: 5
Universal Containers offers installation services that takes four days to complete and requires certain parts.
After the installation, a training session is provided and a swag kit and framed certificate is provided upon completion.
How should a Field Service consultant model the work so that both visits should have a qualified tech to complete work on each job?

A. Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation B. Create two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment C. Create Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation D. Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment

Correct Answer: A

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QUESTION NO: 6
A customer has few types of resources: internal full-time, internal part-time, and full-time contractors. The requirement is to prefer full-time employees over contractors, and contractors over part-time employees.
How should a consultant implement this requirement?

A. Use 'Preferred Resource' Service Objective, assign the full-time employees as preferred for all Accounts. B. Use 'Resource Priority' Service Objective, set the full-time employees with priority '10', contractors with priority '9' and part-time with priority '8'. C. Use the 'Required Resource' Work Rule and set the full-time employees as required for all Accounts, use the 'Preferred Resource' Service Objective, and set the part-time and contractors as preferred to all Accounts. D. Use 'Resource Priority' Service Objective, set the full-time employees with priority '1', contractors with priority '2' and part-time employees with priority '3'.

Correct Answer: B

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QUESTION NO: 7
Which three topics should a consultant raise during the project scoping discussion of a field service implementation?

A. Sprint Review: to review what will be done during the sprint cycle B. Project Objectives: what is essential C. Solution Design: request for acceptance D. Terminology: translate objectives and priorities into Field Service E. Work Parameters: how work is being defined

Correct Answer: B,D,E

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Page: 1 / 10
Total 70 questions

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