Avaya Workforce Optimization Select Implementation and Support

QUESTION NO: 1
Which three are in the pre-install checklist? (Choose three.)

A. Server Port assignments B. Avaya WebLM C. Set Java environment variable D. Compatible server OS E. Valid SMTP (Mail) server Address

Correct Answer: A,B,E

QUESTION NO: 2
When are agent interactions not visible to a user?

A. when Interactions of the agent are deleted B. when user does not have access to agent C. when agent is removed from users 'My Group' D. when the agent is marked as Inactive

Correct Answer: A

QUESTION NO: 3
Which URL will you launch to check the agent state when calls are not getting recorded in a free seating environment?

A. http://ip_addr:34101/AACCNETAdapter/DebugServlet B. http://ip_addr:34101/AvayaAdapter C. http://ip_addr:34101/AvayaAdapter/DebugServlet D. http://ip_addr:34112/AvayaAdapter/DebugServlet

Correct Answer: A

QUESTION NO: 4
Which two ACD integrations are allowed with IP Office? (Choose two.)

A. Avaya Aura Contact Center B. Avaya Call Center Elite C. Avaya IP Office Contact Center D. Avaya Contact Center Select

Correct Answer: B,C

QUESTION NO: 5
How can a user access data of employees belonging to a different reporting hierarchies?

A. Modify the role hierarchy so that all the employees report to the user. B. Create and give access to a custom group. C. Create a custom group. D. Give access to the supervisor group.

Correct Answer: C

QUESTION NO: 6
Which report will help Supervisors view the Evaluations scores for their team, for the last 6 months?

A. AHT Trend B. Evaluation Summary C. Evaluation Trend D. Evaluation Details

Correct Answer: B

QUESTION NO: 7
Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)

A. Textpad B. WinPCap C. Eclipse D. Jboss E. Open JDK

Correct Answer: B,D

Avaya Workforce Optimization Select Implementation and Support - 7765X Exam Questions