Avaya Oceana™ Solution Support - 7497X Exam Questions [2026]

QUESTION NO: 1
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A. Choose Import Mode: (renew for renewing synchronization) B. Choose Import Mode: Sync (run every time for synchronization) C. Choose Import Mode: Initial (only for Initial synchronization) D. Choose Import Mode: Initial (run every time for synchronization)

Correct Answer: B

QUESTION NO: 2
When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A. Session ID B. Call 10 C. Context ID D. UCID E. Call Ref ID

Correct Answer: C,D

QUESTION NO: 3
Which two steps must be completed before restoring the backup of the Avaya Oceana solution? (Choose two.)

A. Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space. B. Uninstall UCA Store Service, than restart the nodes of the Avaya Oceana Cluster I to delete the UCA Store Space. C. Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1. D. Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.

Correct Answer: B,D

QUESTION NO: 4
Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:

What is the Work Request ID in the log message?

A. UGZQRVhJNHhTaGlycXQYQThFN2VJdw B. Eke6 qw3S2K-NyAKSJny6A C. f785b56c-364f-4acf-9620-b723a6ca43c6 D. PfPex14xShrmrqt2A8E7eIw

Correct Answer: A

QUESTION NO: 5
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A. PU Logs B. System Logs C. Agent Browser logs D. Provider Logs E. Service Logs

Correct Answer: C,E

QUESTION NO: 6
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe B. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe C. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe D. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe

Correct Answer: A

QUESTION NO: 7
After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A. Messaging Service B. Work Assignment C. Context Store D. Unified Collaboration Model E. ORC Rest Service

Correct Answer: C,E