Avaya Aura® Contact Center Multimedia Implementation

QUESTION NO: 1
Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

A. Transferring the call B. Copy the calling number from the workitem. C. Accessing the address book D. Getting workitem status

Correct Answer: B

QUESTION NO: 2
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?

A. CCT Reference Client B. CCT Trace Control C. CCT API D. CCT Console

Correct Answer: D

QUESTION NO: 3
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

A. Outbound Reports B. Contact Summary Reports C. Multimedia Reports D. Call-by-Call Reports E. Configuration Reports F. AgentPerformance Reports

Correct Answer: A,C

QUESTION NO: 4
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

A. Treatments given to the agent while waiting for the customer to join the chat session B. Treatments given to thecustomer while waiting for the agent to end the chat session C. Treatments given to the customer while waiting for the agent to reply in an existing chat session D. Treatments given to the customer while waiting for the agent to join the chat session

Correct Answer: D

QUESTION NO: 5
Which Orchestration Designer intrinsicis used for Multimedia contacts?

A. QUIT B. WAIT C. LOG D. CONTACT TYPE

Correct Answer: D

QUESTION NO: 6
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

A. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications. B. It helps with implementing CTI for installed and browser-based client integrations. C. It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface. D. It provides administrative and management capabilities for CCMM resources.

Correct Answer: C

QUESTION NO: 7
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

A. Contact Center Manager Administration (CCMA) B. Contact Center Manager Server (CCMS) C. Contact Center Multimedia (CCMM) D. License Manager

Correct Answer: C

QUESTION NO: 8

Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

A. Launch the screen pop externally in the agent's Conferencing software B. Launch the screen pop Internally in the Initial screen of the Agent Desktop C. Launch the screen pop Internally in the tab of the Agent Desktop D. Launch the screen pop externally on the user's browser

Correct Answer: C

Avaya Aura® Contact Center Multimedia Implementation - 6211 Exam Questions