Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation

QUESTION NO: 1
The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A. CMS records the call at the start of the call, and BCMS records the calf at the end B. BCMS will not collect data if the link to the CMS is down. C. BCMS holds data longer than CMS D. BCMS records the call at the start of the call, and CMS records the call at the end.

Correct Answer: D

QUESTION NO: 2
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A. Log in as root and execute the password command for that user. B. Log in as a CMS administrative user and execute the paaswd command for that user. C. Perform a manual login from CMS Supervisor and execute the passwd command for that user. D. Write permission to the System Setup feature and write permission to UNIX.

Correct Answer: A

QUESTION NO: 3
Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A. 192.168.2.3 192.168.2.2 B. 135.9.86.54 135.9.56.56 C. 135.9.86.54 192.168.2.2 D. 135.9.86.54 135.9.86.58

Correct Answer: C

QUESTION NO: 4
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A. Local Announcements B. Music-on-hold C. Voice over IP D. Integrated Announcements

Correct Answer: B,D

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QUESTION NO: 5
Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A. CMS version is not configured an the system-parameters features farm, B. CM version is not matching CMS setup. C. There is no network connection to CLAN. D. CMS version is misconfigured on the system-parameters features form.

Correct Answer: B

QUESTION NO: 6
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A. Percent in Service Level B. Avaya Business Advocate C. EWT- Expected Wait Time D. ASA-Average Speed of Answer

Correct Answer: B

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1 Exam Questions