Cisco Implementing Cisco Contact Center Enterprise Chat and Email - 500-445 Exam Questions

A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10 B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20 C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6 D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

A. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE B. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it C. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE D. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

A. Unified CCE B. Exception Queue C. Enterprise Chat and Email D. Supervisory Queues

A. skill groups and route B. route point and DN C. scripts and script selector D. skill groups and services

A. A user can only create ten reports per template. B. Templates can be deleted. C. The availability of templates is controlled by licenses. D. Only one report can be created per template. E. Any number of reports can be created from a template.

A. Conversation ID B. Webhooks callback URL C. Bearer token D. Integrator