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Cisco Administering Cisco Contact Center Enterprise - 500-442 Exam Questions

Page: 1 / 9
Total 62 questions

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QUESTION NO: 1
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A. ICM responds to the Route Request by running an Administrative Script. B. ICM sends a VRU Label, which prompts a command to CVP C. ICM sends an Agent Label, which prompts a command to CVP. D. ICM responds to the Route Request by running a Routing Script.

Correct Answer: D

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QUESTION NO: 2
What value is used for Variable REQUERY_NO ANSWER?

A. 1 B. 3 C. 2 D. 4

Correct Answer: B

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QUESTION NO: 3
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

A. Cisco Unified Communication Manager Server B. Cisco Administration Server and Historical Data Server C. Cisco Data Browser D. Cisco Virtual Voice Browser E. Cisco Customer Voice Portal Reporting Server

Correct Answer: B,E

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QUESTION NO: 4
Which two components must a script be associated with to run? (Choose two.)

A. CED B. Skill Target C. Dialed Number D. Media Routing Domain E. Call Type

Correct Answer: C,E

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QUESTION NO: 5
What is the suggested mechanism to offer coaching to agents by supervisors?

A. Whisper coaching B. Desktop chat C. TeamMessage D. Email

Correct Answer: A

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QUESTION NO: 6
When is the IVR leg established in a CCE Call Flow?

A. when CVP establishes an HTTP link with the VXML Server B. when CVP establishes an HTTP link with the Media Server C. when the Ingress Gateway delivers a SIP invite message to the CVP server D. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)

Correct Answer: D

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QUESTION NO: 7
What is the function of the CVP Subdialog Return element in a VXML application?

A. populate variables sent back to CCE B. populate variables sent back to the parent application C. populate variables sent back to Virtualized Voice Browser D. populate variables sent back to VXML Gateway

Correct Answer: B

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Page: 1 / 9
Total 62 questions

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