Avaya Aura® Contact Center Solution Design - 33810X Exam Questions [2026]

QUESTION NO: 1
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A. Open Computing Language (OpenGL) B. Open Database Connectivity (ODBC) C. Microsoft .NET D. Simple Direct Media Layer

Correct Answer: B

QUESTION NO: 2
In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A. What are the agent performance reporting requirements? B. What are the customer support pain points? C. What Is the IVR name? D. What is the percentage of customer support Issues that are resolved In one call? E. Which system support click-to-call from the web?

Correct Answer: A,C,E

QUESTION NO: 3
The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A. Avaya Breeze™ B. Avaya Experience Portal Platform C. Avaya Applications Platform D. Avaya Performance Applications Platform

Correct Answer: B

QUESTION NO: 4
Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A. Avaya Agent Desktop B. Agent Map C. Avaya one-X® Agent Desktop D. Avaya Contact Center Orchestration Designer

Correct Answer: D

QUESTION NO: 5
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A. Work Assignment B. Engagement Designer C. Context Store D. Co-Browsing

Correct Answer: C