Avaya Aura® Experience Portal with POM Implementation and Maintenance

QUESTION NO: 1
In Avaya Aura Experience Portal, prior to conducting a system restore, which script should be run to mount the backup device onto the Linux file system?

A. do_MntDrv B. bkup_system C. sys_details D. do_RestoreData

Correct Answer: A

QUESTION NO: 2
The Avaya Aura Experience Portal (AAEP) system consists of which two major subsystems? (Choose two.)

A. Avaya Oceana B. Private Branch Exchange (PBX) servers C. Media Processing Platform (MPP) D. Experience Portal Manager (EPM) E. Application Enablement Services (AES)

Correct Answer: C,D

QUESTION NO: 3
Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?

A. An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone. B. The allocation of the Agent Manager can be changed without disruption of any currently logged in agents. C. One campaign can run simultaneously in multiple zones on a system. D. Licenses are automatically moved between zones if needed.

Correct Answer: B

QUESTION NO: 4
Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

A. A campaign is a collection of customer names, telephone numbers, and e-mail addresses. B. A campaign is a strategy defining when to best contact contacts. C. A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them. D. A campaign is a group of agents assigned to a specific job/task.

Correct Answer: C

QUESTION NO: 5
What is the purpose of the Operational Database?

A. To work as a temporary database, creating a new table for each job to hold filtering and sort criteria changes, being applied dynamically B. To add a new database to the current Schema, acting as default database in case of data inconsistency in the server database C. To Load Balance with the POM database, sharing campaign contacts and rules, and collecting real time information from the POM Monitor D. To increase the number of concurrent users to POM for different jobs, using the same MPP resources, from either the primary or the auxiliary server

Correct Answer: C

QUESTION NO: 6
Refer to the exhibit.

In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below.
What is the accurate explanation of this SDR report?

A. The call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to
[email protected]. The call then observed a SIP ERROR and it was re-queued [email protected]. B. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to
[email protected]. A spike in Estimated Wait Time (EWT) re-queued the call to [email protected]. C. The call was initially queued on [email protected]. Due to a spike in EWT the call was re-queued to
[email protected]. The call then observed a SIP ERROR and it was re-queued [email protected]. D. The call was initially queued on [email protected]. Due to a SIP ERROR the call was re-queued to
[email protected]. A spike in EWT re-queued the call to [email protected].

Correct Answer: B

QUESTION NO: 7
Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?

A. An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone. B. The allocation of the Agent Manager can be changed without disruption of any currently logged in agents. C. One campaign can run simultaneously in multiple zones on a system. D. Licenses are automatically moved between zones if needed.

Correct Answer: B

Avaya Aura® Experience Portal with POM Implementation and Maintenance - 3314 Exam Questions